Frequently Asked Questions

You can book direct on-line or free to call us. We keep it simple. Many of our repeat guests, just give us a call, or text. Remember, to lock in your dates, we do need a deposit.

All nationalities, including US citizens must have a valid passport. Entry visas are not required except for a few countries outside of North America. All visitors will need to complete and sign a Mexican Tourist Card. Typically, these provided to you by the aircraft flying into Mexico and at Cancun airport. Upon your arrival, immigration officials will check your proof of citizenship and will then stamp your Tourist Card with the number of days (usually 30) that you are allowed to remain in Mexico.

While you are in Mexico, you must not loose this card as it has to be returned to the immigration officials upon your departure. If you lose your card, you may be charged for a new one.

If you are planning to scuba dive in Mexico you will be required to have proof of your diving certification. Dive shops are very strict on this point. If you are not certified, there are dive courses available in the area for certification.

We do recommend Travel Insurance as things can happen especially at the last minute.  There are many reasonable options on-line now.  The big difference between many of them is the offering of the Cancel for Any Reason (CFAR) options.  In general, a good policy costs about 7% of your travel costs, the CFAR option adds another app. 5%. 

When you are prices checking be sure to consider your airfare, depending on your fare type, you may or NOT need to add this.  

Finally, the most important aspects in policies to validate are the ratings (you want A+) and a high payout percentage. 

La Sirena Condominium complex is located on the northern part, of Half Moon Bay,  North Akumal. Our specific address is: 

Driving wise we are located about 60 miles/92 km south of Cancun, and about 45 miles/60km north of the Tulum airport.   Driving from either direction is a little over an hour drive. 

Geographically, we are about halfway in between Playa del Carmen and Tulum.

Coming from Cancun it is a directly down the major highway, 307, and you do not have to traverse through the busy cities of Cancun or Playa.  

Although closer, coming from the Tulum airport will require going through the center of Tulum city; therefore the drive time is about the same.

La Sirena’s specific address is:   Camino Yalku, Lotes 33 al 34 , Etapa H, 77780 Akumal, Q.R., Mexico.

A super easy was to find us is, by following Google directions.

After booking, we provide you additional detailed instructions, including address, access, and maps.

Getting to Akumal is very simple. You can rent a car, take a shuttle, taxi, or bus. The decision on which to do is based on what all you want to do once here, and how much you want to explore the region.

We can help with that. Akumal itself is a small community, that consists of one road, that has a VERY low speedlimit, 12MPH. Most people walk around; or use the collectivos, which is our local bus system. You can also rent bicycles, or golf carts, which we do recommend to be planned ahead of time during high season.

Standard arrival times at La Sirena condos/villas begin at 3 pm. We have lockboxes at each main door, therefore anytime after 3 works.

Arrivals /before 3pm are possible but must be arranged for in advance so that it can be coordinated with the staff schedule.

Please check with us about a week before arrival, as it depends on other guests, and housekeeper capabilities. Unfortunately, non-coordinated early arrivals may be charged an early arrival fee, depending on the arrival time. Departure times are 11am, unless otherwise agreed upon by management. Also, check with us. We will do our best, but can’t guarantee it. Non-coordinated late departures MAY be charged a late departure fee, depending on the time.

Akumal is now well connected.  All of La Sirena condos/villas have FIBER internet, and all are PRIVATE WIFI, not shared.  Unfortunately, some condos in Akumal either share their Wifi, or have limited.

While WiFi at La Sirena condos/villas  is fast enough to stream and the service is reliable, there are occasional outages, especially during storms. While good, WIFI speed is NOT as fast as can be in some US cities.

Also if you have several  people that are  wanting to stream or game at the same time on a continuous basis, you may want an upgraded subscription during your stay.  This can be arranged at an additional cost, if coordinated ahead of time.  

Akumal is very safe. North Akumal, where La Sirena is, is monitored with a gated entrance. Also, La Sirena is fully fenced and gated, and we are directly across from the National Guard station.  All of our 2nd homes have safes, as well as window and door locks. Don’t forget to lock up your valuables, and always lock the windows/doors  when you leave the home as well as your car.

The Mayans believed that we are located in the land ‘Where the Sky is Born’. There is even a book written on this and has the title. During the ‘rainy’ season, there is a greater potential for a storm to occur. These dates are effectively from June 1 to November 30, about the same time as turtle season, and our favorite of the year. In general, storms come and go very quickly where we are, typically, in a matter of just a few hours. Mexico, and Quintana Roo (our state) are very cognizant of the fact that the economy is driven by tourism, work very hard to protect the tourists, and do not take risks. Also, Mexico has a very good electrical grid in place such that sections of power can be temporarily shut off to protect the grid. If, in the rare event of a significant storm, we will work with you. We may provide refunds, or rebooking options, in the following scenarios:

• If the Cancun airport is closed, planned for closure, or hjghways are in accessible
• The condo or villa or complex is not habitable

We are not, though responsible for finding alternate lodging, and are not responsible for any financial losses related to transportation or alternate lodging that you may incur. We urge you purchase Travel Insurance prior to paying the final balance of your reservation and protect your vacation investment.This will cover mandatory evacuations and all other natural disasters. There are many options on-line now, and the costs have come down in the last few years.

Yes, many baby items can be easily rented and delivered before you arrive. We can help with that.

There is now no shortage at all in getting groceries, and prepared items in our area. There are many super-markets and grocery stores in the various towns along the highway as you come from Cancun. There is even a Sam’s Club in Playa del Carmen. Within Akumal, there are several small stores, that you will drive by. As well, if you would like groceries delivered, we can help arrange.